Bramatt Computing Helpdesk and Support services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 help desk support for users and business continuity solutions to ensure your company is prepared for any possible disruption.

Our Helpdesk Support services are aimed to complement your existing or future IT Support requirements with features such as:

- Ad Hoc support
- HelpDesk Telephone and Remote Support
- Consultancy
- Project management
- On-Site Engineers and Consultants
- Desktop / Network / Engineers
- Professional Services
- Manager Service Providings
- Cyber Security and Analysis
- Hardware Break Fix

Bramatt computing helpdesk solutions

Helpdesk Support Contracts

    Our tailored IT Helpdesk solutions range from 2nd or 3rd line support, right through to fully outsourced IT Helpdesk contracts. Service level agreements (SLA) can be tailored for your requirements; for example mission critical servers can be put on a 4hr repsonse with less critical servers on an 8hr response all within the same contract.

    24/7 Proactive monitoring can be added to Desktops, Server and Networking equipment for a very low monthly cost. In addition 24/7 Support could also be added to your contract for out of hours support.

    To compliment our standard Helpdesk contracts, a more proactive element can also be added to ensure a close working relationship.

    This would usually comprise of:

    -     Regular service management and reviews
    - Quarterly review meetings
    - Support Call Assesment, quantity of calls being made, response times
    - Future Growth Plans and how IT can assist in new areas of the business
    - Patch upgrades, Software testing and roll outs
    - Procurement of equipment, Monthly KPI’s targets

Consultancy & Engineering

    Our consultancy approach is designed to be tailored to you and focused on your business. As all businesses are not created equally, our IT experience, industry knowledge and commercial experience allows us to fully understand not only your IT requirements but also the commercial impact.

    Our engineering and professional services can be tailored to assist in any project or consultancy exercise. Our range of services are designed for customers requiring additional IT support, looking to improve their IT infrastructure or have a desire to totally outsource their IT department.

    Our range of services include:

    • Outsourced IT Departments
    • Bespoke Projects and Management
    • Active Directory Infrastructure
    • Microsoft Windows Server / Virtual Migrations
    • IT Consultancy
    • Hardware and Software migration/roll outs
    • Network Security, risk analysis and recommendations
    • Repair Services
    • Large Capacity Storage (SAN,NAS)
    • Virtualisation & Hyperconvergence

The helpdesk process?

All Bramatt Computing support contracts have the following as standard:

• Mon-Fri 9.00am – 5.30pm Manned UK Telephone and Remote Support Desk.
• Monthly System Health Checks (On site or remote).
• Unlimited Support Calls, telephone and e-mail.
• Confirmed SLA times for all support calls.
• Basic Administration and Management tasks.

RMM Support also available from £2 per device, per month:

Our Remote Management & Monitoring service automates day to day admin tasks, along with the ability to proactively alert emerging problems before they can cause downtime. Your IT estate will be monitored 24/7 to give you piece of mind. Applications and Services included within the RMM are:

- Webroot Antivirus Secure Anywhere Business
- LogMeIn Pro
- CryptoPrevent Premium
- Auto patch Management
- Daily Heath Checks
- Monthly Reports

Project management - engagement workflow

    All Bramatt Computing support contracts have the following as standard:
    The key to project management is planning and communication. With IT projects covering areas such as software development, hardware installation, network upgrades and cloud strategy; working with the right partner to eliminate downtime has never been more crucial.

    Our engagement process helps streamline the entire process. Once a technology and solution has been chosen a project management strategy is introduced covering project scope, schedules, costs, implementation timescales, handover and training.

    Bramatt Computing can help in all of these factors to cover the following:

    - Web Meetings and Conference Calls
    - Technical Demonstration and Proof of Concept
    - Proposal and Consultancy Audits
    - On-Site Meetings and Commercial Scoping
    - Installation and Training
    - Post Installation Sign Off

Why Bramatt Computing is your perfect partner

Bramatt Computing have been designing, installing and supporting solutions to the SMB market since 2007. With a wealth of experienced consultants, Bramatt can provide the expertise or assistance you need to meet your business demands.

Bramatt places a strong emphasis on solutions and has many years of commercial expertise; this results in our ability to quote on relevant products and services for your company. We don’t just want to simply promote the latest trends without ensuring they are the correct fit for your business needs. This ethos ensures that your current and future requirements are managed effectively and efficiently. Our in-house processes ensure that all business solutions are double checked by a systems architect to ensure they are suitable for the commercial requirement.

Bramatt Computing constantly review new and emerging technologies in order to deliver a best practice solution to their customers. The speed in which technology develops and changes takes a massive amount of internal resource to keep up to date with. Bramatt helps overcome this challenge by explaining and detailing new solutions in a straight forward format. Bramatt Computing’s solutions are always vendor agnostic and based around the customer’s business and IT requirements.

CONTACT US TODAY TO SEE HOW BRAMATT CAN HELP

Bramatt Computing has a strong belief that a customer’s satisfaction is our number 1 priority. Incorporated in 2007 we have been delivering quality service ever since; testament to this is we have many support customers that have been with us since those early days.

Full demonstration facilities are available to see the latest platforms. Should you wish to arrange a demonstration to discuss your business challenges and see technology in action, please contact us on the details below.

Call Bramatt Computing Ltd on 01530 446912